Order Placement:
Customers can place orders through our website directly
All orders are subject to product availability.
Pricing and Payment:
The prices listed on our website or provided by our sales team are in the local currency (RM)
Payment for orders must be made in full prior to shipment.
We accept payment methods such as bank transfers, e-wallet, FPX or any other methods as mutually agreed upon.
Vouchers and Discounts:
Vouchers or discount codes provided by our company are applicable towards the purchase of wholesale pharmaceutical products from our website only.
Vouchers are non-transferable and can be used only once.
Vouchers cannot be redeemed for cash or combined with any other promotional offers, unless explicitly stated.
Shipping and Delivery:
We strive to process and ship orders in a timely manner.
Delivery times may vary depending on the destination and availability of products.
Any shipping charges, customs duties, or other related fees are the responsibility of the customer.
Product Quality and Returns:
We take utmost care to ensure the quality and authenticity of our pharmaceutical products.
If you receive a defective or incorrect product, please notify us within 48 hours from the date of delivery, and we will arrange for a return or replacement.
Returns or refunds due to customer preference or ordering errors may be subject to a restocking fee.
Privacy and Data Protection:
We respect the privacy of our customers and handle personal data in accordance with applicable privacy laws.
Customer information provided to us during the order process will be used solely for the purpose of fulfilling the order and ensuring a satisfactory customer experience.
Limitation of Liability:
Our company shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the use or inability to use our products or services.
Our liability, if any, is limited to the purchase price of the products.
Modifications to Terms and Conditions:
We reserve the right to modify these Terms and Conditions at any time, without prior notice, by posting the updated version on our website.
By continuing to use our services or placing orders after any modifications, customers accept and agree to the revised Terms and Conditions.
Please carefully read and understand these Terms and Conditions before using our services or placing an order. If you have any questions or concerns, please feel free to contact our customer support team for assistance.
