Only individuals holding a valid Type A License and Annual Practicing Certificate issued by the MMC are eligible to buy from the Medisave Online marketplace.

If you have not received a response within 2 working days, please contact our support team via the chat room for further assistance and inquiries.

There are no minimum order value or minimum order quantity requirements on Medisave Online.

To place an order, follow these steps:

• Sign up as a new user.
• Optionally, fill in the referral code.
• Attach the necessary documents, such as License A and Annual Practicing Certificate.
• Approval typically takes less than 48 hours.
• Upon account approval, you will receive an SMS notification.
• Once approved, you can start browsing the website.
• Proceed to checkout and make payment.

During checkout, after confirming your shipping address, you will be presented with various payment methods to choose from. Please note that full payment must be made before the order is confirmed. For instant bank transfers, please attach the transfer slips as evidence of payment in the chat room.

Our standard delivery time frame is 2-3 days from the time of order confirmation. However, larger orders may require additional processing time.

During the Order Review stage, you can enter the voucher code provided to redeem the associated promotion.

Upon successfully completing the checkout process and making the payment, you will receive an email invoice as proof of order confirmation.

On the Medisave Online homepage, click on "Profile" in the top right corner to access your account details. Under the "My Orders" section, you can view the status of all your orders.

Unfortunately, we do not support order cancellations after the payment has been made. We advise reviewing your order carefully before completing the payment.

If you receive a product that does not match your order, please reach out to our business support chat room or contact 012-4148523 for prompt assistance from our support team.

If an order is marked as delivered but you have not received it, please contact our business support chat room or reach out to our support team at 012-4148523 for immediate assistance in resolving the issue.

If you encounter difficulties tracking one of your orders, please contact our business support chat room or reach out to our support team at 012-4148523 to receive timely assistance.

Buyers may apply for a refund and/or return of items under the following circumstances:

• The item has not been received.
• The item was defective or damaged upon delivery.
• The seller delivered an item that does not match the agreed specifications.
• The item delivered is materially different from the description provided by the seller in the listing.

To initiate a return/refund request, please contact our business support chat room or reach out to our support team at 012-4148523 for the necessary assistance.